Privacy Policy

1. Information We Collect

Personal Information

When you create an account, we collect:

• Name and email address
• Hashed password (we never store plaintext passwords)
• Account preferences and settings
• Billing information when you upgrade to a paid plan

Usage Data

We automatically collect certain information when you use our services:

• Log data (IP address, browser type, pages visited, timestamps)
• Device information (operating system, device type)
• Feature usage patterns and interactions
• Monitor configurations and lead data you generate

Cookies and Tracking

We use cookies and similar technologies. See our Cookie Policy for details.

2. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve our services
• Process transactions and send related communications
• Send you technical notices, updates, and security alerts
• Respond to your comments, questions, and support requests
• Monitor and analyze trends, usage, and activities
• Detect, investigate, and prevent fraudulent or unauthorized activities
• Personalize and improve your experience

3. Data Sharing and Disclosure

We do not sell your personal information. We may share information with:

• Service Providers: Third parties that help us operate our services (payment processors, analytics providers, hosting services)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to such sharing

Third-Party Services We Use

• DodoPayments - Payment processing
• Umami Analytics - Privacy-focused web analytics
• Google Analytics - Website analytics
• Cloudflare - Security and performance optimization
• Reddit API - Data source for lead monitoring

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Specifically:

• Account data: Retained indefinitely to provide history, unless deletion is requested
• Lead data: Retained for 90 days after generation
• Log data: Retained for 30 days for troubleshooting
• Billing records: Retained as required by law (typically 7 years)

5. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your data
• Portability: Receive your data in a structured format
• Opt-out: Opt out of marketing communications
• Withdraw Consent: Withdraw consent for analytics cookies

To exercise these rights, use the account settings in the app or email us at leadly.helpdesk@gmail.com. We respond within 72 hours.

6. Data Security

We implement appropriate security measures to protect your information:

• All data transmitted over HTTPS/TLS encryption
• Passwords are hashed using bcrypt with salt
• API credentials and tokens encrypted at rest
• Regular security audits and vulnerability assessments
• Access controls limiting data access to authorized personnel only

7. International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses where applicable.

8. Children's Privacy

Our services are not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date. Significant changes will be communicated via email or in-app notification.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, contact us at:

• Email: leadly.helpdesk@gmail.com